Gfacility
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AI-native service management

One AI platform for IT, Workplace and Facility.

Gfacility is the AI-native enterprise service management platform that brings IT, Workplace and Facility teams into one system. The AI runs the routine work. Your people stay in control. Insights finally show where the friction really is.

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Gfacility AI

IT service management

  • Incident management
  • Change management
  • Problem management
  • Asset management (CMDB)
  • IT knowledge base
  • IT analytics
  • IT management AI
  • Time tracking

Facility management

  • Helpdesk
  • Work orders
  • Knowledge base
  • Facility asset management

Workplace management

  • Room booking
  • Room signage
  • Visitor management
  • Visitor kiosk
  • Catering management
  • Workplace insights
  • Workplace AI

Enterprise Service Management: every solution, every module, one platform and one login.

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Workplace

Optimise the physical workplace and elevate the daily employee experience.

Learn more about Workplace

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19 Jun 2026 12:15 to 13:15 19 Jun 2026
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    Peter Klein

    peter.klein@gfacility.com

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        Companies unifying IT, Workplace and Facility on Gfacility

        's-Hertogenbosch
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        DPG Media
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        's-Hertogenbosch
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        DPG Media
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        04Real grip

        See what's happening, while it's happening.

        Real tickets, real teams, real numbers. Live on one dashboard, where you finally see the real truth.

        Ask anything about your operations…

        What is the occupancy of my meeting rooms?

        67%

        avg. utilisation

        Mon 0%
        Tue 0%
        Wed 0%
        Thu 0%
        Fri 0%

        Average 67% - but only 41% on Mondays. You can decommission 2 of the 14 rooms on the 3rd floor.

        Generated just now

        Where are my organization's bottlenecks?

        4.2d

        first-reply IT Workplace

        Service Desk 0%
        IT Workplace 0%
        Facility 0%
        HR Ops 0%

        IT Workplace queue holds 38% of all open tickets, average 4.2 days to first reply. Onboard a new AI agent and SLA breach drops to <3% - without a single new hire.

        Generated just now

        Which contracts are at risk this quarter?

        €18k

        annual savings

        Cleaning 0%
        Catering 0%
        IT Hardware 0%

        3 vendors trending toward SLA breach. Cleaning supplier missed 12 of 47 visits - switch saves €18k/yr.

        Generated just now

        What our customers say

        Mathieu Rutte

        Mathieu Rutte

        CIO

        "With Gfacility we now have one clear channel for all IT and FM requests."

        "It makes our service more transparent, faster and more professional. A true no-brainer for any organisation that wants to work more efficiently."

        Gemeente 's-Hertogenbosch

        Gemeente 's-Hertogenbosch

        3,000+ users

        Read the customer case→
        Maurice Verwer

        Maurice Verwer

        Director Facility Management & Business Support

        "With Gfacility we've gained full control over meeting room usage across all our locations."

        "Real-time insight into availability, usage patterns and service integration. The platform brought structure and automation to our booking processes, which were previously fragmented and manual."

        PwC Netherlands

        PwC Netherlands

        6,000+ users

        Read the customer case→

        Who is Gfacility for?

        Built for the teams that keep the workplace running

        IT, facility and workplace teams across every sector. Find the one that sounds like you.

        Healthcare

        Bring facility, IT and visitor management together on one secure platform, so clinical teams can focus on care.

        Education

        Manage room bookings, facility requests and campus visitors in one place across the school year.

        Government & public sector

        Run public services on one accountable, GDPR-compliant platform, with a clear record behind every request.

        Financial & professional services

        Keep IT, workplace and facility operations on one secure, audit-ready platform built for regulated environments.

        Manufacturing & logistics

        Plan maintenance, track assets and coordinate facility and IT work across every site from one platform.

        Professional services

        Give your people a smooth office day, with easy room booking, visitor management and quick support in one platform.

        Technology & SaaS

        Scale workplace, IT and facility operations on one AI-native platform that grows with your team.

        Real estate & property management

        Manage helpdesk, assets and access across your whole property portfolio from a single platform.

        Retail

        Run facility and IT service for every store from one platform, so locations stay open and on brand.
        See all industries
        Free, 5-minute self-assessment

        Benchmark your service maturity in minutes

        Pick a free self-assessment below. Answer 20 questions across six categories, see where you sit on the maturity ladder, and get a breakdown that shows exactly where to focus next. No signup, no email.

        Start the free scan
        Honest positioning

        Strong tools, different eras. Here's where we line up.

        Every name in this matrix is a category leader for the buyer and decade it was built for. Gfacility was built later, on purpose: AI-native, cross-domain, single version, EU-first. Switch the tab below to compare us against the category leaders, the pure ITSM contenders, the pure Workplace platforms, or the workplace point solutions buyers usually stack alongside.

        See all comparisons
        vs ServiceNowvs Jira Service Managementvs TopDeskvs Planonvs Freshservicevs Spacewellvs BMC Helixvs Ultimovs IBM TRIRIGA

        Switching is the easy part

        Moving to Gfacility, without the big-bang risk

        The worry we hear most is migration. Teams would rather overpay for a tool they dislike than go through a switch, so we take it off your plate: we already have a best-practice blueprint, we make the changes for you, we test it with you, and most teams are live in a few weeks.

        1. 1 Together

          Scoping and blueprint

          We compare your tools, data and workflows against our best-practice blueprint and pinpoint where you differ. You do not start from a blank page.

        2. 2 We handle this

          We do the configuration

          We make the changes needed to match how you work. You do not have to build or set anything up yourself.

        3. 3 We handle this

          Import your data

          Native importers pull incidents, requests, assets and CIs, users and history from ServiceNow, Jira, TOPdesk, Planon and more, so nothing is rekeyed by hand.

        4. 4 Together

          Test and sign off

          We validate the configuration with your real tickets and scenarios, and sign it off with you, so go-live holds no surprises.

        5. 5 Together

          Go live in a few weeks

          We switch you over and stay alongside with hypercare. Your people keep their history and habits, and the AI takes the routine work from day one.

        • Best-practice blueprint, not a blank page
        • We do the configuration, not you
        • Native importers, no manual rekeying
        • Keep your full history and audit trail
        • Live in a few weeks, with hypercare
        Talk to us about your migration

        Questions service leaders actually ask

        Getting started

        How long does it really take to go live?

        A week for a standard rollout - IT, Facility and Workplace together. Pre-configured ITIL and facility workflows, native Microsoft & Google integrations, and a migration tool that ingests exports from every common helpdesk and facility platform. No 6-month implementation circus.

        Can we roll out one service line first and add the others later?

        Yes. Most customers start with one (often ITSM) and add Facility or Workplace within the first quarter. The platform stays the same; you just turn on the modules you need.

        Do my teams need training?

        No. The interface lives in chat and the tools your teams already use (Teams and Outlook). The only thing that needs training is the AI - and that happens automatically as it observes your queues.

        AI & automation

        What sets your AI apart from the AI helpdesk features I keep getting demoed?

        Our AI doesn't just suggest - it acts. It opens, classifies, enriches, routes, applies the fix and closes the ticket. Most "AI helpdesks" are a search bar with a chat icon.

        Will the AI hallucinate or close tickets it shouldn't?

        It only auto-resolves where confidence is high and the action is reversible. Everything else is routed with full context. Every action is logged and reversible from a single audit view.

        Does the AI work across IT, Facility and Workplace?

        Yes - one AI engine, one knowledge graph, every service line. A facility ticket gets the same triage, routing and audit trail as an IT ticket.

        Security & compliance

        Is the platform secure?

        ISO 27001 certified, GDPR compliant, EU data residency, encryption at rest and in transit, SSO and SCIM out of the box, role-based access on every record.

        Where does my data live?

        EU regions by default. Data is never used to train shared models - your tickets, CMDB and facility records stay yours.

        Can we keep our existing identity provider?

        Yes - Azure AD, Okta, Google, OneLogin, anything SAML 2.0 or OIDC. SCIM provisioning is supported.

        Outcomes

        What results should I expect in the first 90 days?

        L1 ticket volume down 40-70% across IT, Facility and Workplace, MTTR down 30-50%, and the cross-team backlog cleared. Every metric lands on the same live cross-domain dashboard from day one - so you stop arguing about whose backlog is worse and start fixing the one that actually is.

        How do you price?

        Transparent per-user pricing with no module add-ons. AI agents are priced separately and predictably. No per-ticket charges, no surprise bills when usage scales.

        What if our processes are non-standard?

        Workflows and rules are configurable, not hard-coded. You don't need a developer to change a routing rule, an SLA or a CAB policy - and the same applies to facility workflows.